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Shipment Information


Vet Products Direct ships all goods using Australia Post trackable eparcel. Goods are shipped as quickly as possible following the placement of an order, in almost all cases within three business days.

For less frequently ordered products we sometimes have to access the product from one of our suppliers, causing a slight delay and meaning goods will ship within seven business days.

If for some reason the manufacturer is unable to supply the goods within this time frame, we will contact you with an estimated ETA and ask if you wish to wait or cancel the order for a full refund.  Over the counter products are limited to Australian customers only and will not be shipped to other countries.