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Shipment

 

Shipment Information

 

Vet Products Direct ships all goods using Australia Post trackable eparcel. Goods are shipped as quickly as possible following the placement of an order, in almost all cases within three business days.

For less frequently ordered products we sometimes have to access the product from one of our suppliers, causing a slight delay and meaning goods will ship within seven business days.

If for some reason the manufacturer is unable to supply the goods within this time frame, we will contact you with an estimated ETA and ask if you wish to wait or cancel the order for a full refund. Over the counter products are limited to Australian customers only and will not be shipped to other countries.

We ensure that all orders are carefully and quickly picked, packed and shipped, however once they are given to Australia Post or other courier service for delivery, they are outside our control.

All orders to Australian addresses are sent by tracked eparcel, so non-delivery is rare, but if it does happen, please visit https://auspost.com.au/mypost/track/#/search or call Australia Post on 13 76 78 with the tracking number we’ve emailed you or contact us and we’ll try and help you find it.

Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address. All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection). Please note that under Australia Post Safe Drop rules you are deemed to have given "authority to leave" confirming that they can leave the item at your premises if no one is home if they consider it safe to do so.

If you do not want “Safe Drop” you need to log in to your MyPost account and advise Australia Post.

You do this by creating a My Post account and recording your instructions. You must use the same name, email address and phone number you use with us when placing the order, otherwise Australia Post won’t be able to link the two. Unfortunately you need to do this, we can’t do it for you.

You can also use your My Post account to redirect the order to a different address in some circumstances.

To set up a My Post account or for more information visit https://auspost.com.au/delivery-options or call 13 76 78

Orders shipped to addresses outside Australia are not tracked. They are shipped standard parcel post and may take up to 28 days to arrive.